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ITIL4 Essentials: A Practical Approach to Service Management
Curriculum
2 Sections
10 Lessons
2 Weeks
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Week 1
5
1.1
Introduction to Service Management
30 Minutes
1.2
Key concepts of value and services
2 Hours
1.3
Key concepts pf service relationship
1 Hour
1.4
Nature, and usage of ITIL guiding principles
1 Hour
1.5
4 Dimentions of IT service management
1 Hour
Week 2
5
2.1
ITIL 4 value system
1 Hour
2.2
Service Value Chain
1 Hour
2.3
ITIL terms and concepts
1 Hour
2.4
15 ITIL Key practices
3 Hours
2.5
ITIL 4 Mock Exam
1 Hour
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