ITIL 4

This workshop introduces participants to ITIL 4, the latest IT service management framework, providing managers and professionals a foundation in optimizing IT services. Through interactive discussions, case studies, and exercises, participants will explore ITIL 4’s Service Value System (SVS), Guiding Principles, and essential ITSM concepts like the Service Value Chain, Utility, Warranty, and key components such as Asset Management, CMDB, and Event, Incident, Problem, and Change Management.

Advanced topics include Service Availability, Continuity, Capacity Management, SLA, Knowledge Management, and Continuous Improvement, with a focus on sustainable service growth and quality. By the workshop’s end, attendees will understand ITIL 4’s transformative impact, equipping them with strategies to drive continuous improvement and achieve business success.