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Management

Digital transformation in the tourism sector

  • 29 May, 2025
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The tourism industry significantly contributes to the economies of various countries, not only by boosting economic growth but also by preserving cultural heritage and natural areas. Recent trends have led to the continuous development of this sector. Effective principles and management can transform tourism into a driver for sustainable development. Governments play a crucial role in supporting this industry, but they must act in an integrated manner, engaging private sectors and various agencies, while considering activities that impact the industry’s performance and outcomes. Tourism is recognized as a key player in economic activities, job creation, and as a source of value and income from exports.

Despite challenges like the 2008 global economic crisis, terrorist attacks, and natural disasters, the industry has maintained steady growth. International arrivals, which reached 1.3 billion in 2017, are projected to rise to 1.8 billion by 2030—a 50% increase. As travel numbers grow, tourists are influenced by global socio-economic pressures and geostrategic factors such as technological innovations, demographic changes, shifting values, economic power shifts, and environmental pressures. Consequently, the tourism industry must undergo sustainable changes.

The primary goals for OECD countries in this sector include:

  • Providing safe, reliable, and high-quality experiences for travelers

  • Enhancing productivity, especially among small and medium-sized enterprises

  • Supporting, managing, and promoting natural and cultural resources

  • Improving competitiveness

  • Fostering growth and development domestically and internationally

In categorizing types of tourism, it’s essential to distinguish between mass tourism and niche tourism. Mass tourism focuses on visiting well-known cities and attractions, emphasizing affordable packages, chain hotels, and recognized tourist spots. Conversely, niche tourism aims to create personalized travel experiences for those seeking more than what mass tourism offers.

Key Trends in the Tourism Sector

Four major macro trends are poised to transform the industry in the coming decades:

  1. Evolving traveler demands

  2. Sustainable tourism growth

  3. Technological empowerment

  4. Mobility in traveldigitransformationsummit.com

These overarching trends will lead to significant, long-term changes affecting social, economic, political, environmental, and technological aspects.

By leveraging digital technologies like the Internet of Things (IoT), predictive big data analytics, virtual reality (VR), and augmented reality (AR), the tourism industry is undergoing a transformation. Every tourism business must adopt these technologies to stay competitive. Emerging technologies continue to reshape markets and sectors rapidly and on a larger scale. From the sharing economy to IoT, autonomous vehicles, artificial intelligence, blockchain, and big data analytics, these innovations offer more opportunities globally. Collectively, these trends make travel more affordable, efficient, and accessible for many. Intermediaries are evolving, with travelers increasingly connecting directly with service providers through technology platforms, reducing reliance on traditional travel agents.

Creative tourism, considered the third generation of tourism following mass and cultural tourism, is emerging as a fresh leader in the industry. Experts view “creative tourism” as the next phase after beach (leisure travel) and cultural tourism (focused on culture and museums). Creative tourism emphasizes experiential activities and deeper engagement with real cultural life in cities. In this third generation of tourism, travelers behave more like citizens. The concept of creative tourism stems from the idea of creative industries, highlighting the importance of creativity and innovation in a knowledge-based economy. UNESCO defines creative industries as those producing goods or services with significant artistic or innovative content. This definition encompasses cultural industries and all cultural and artistic productions.

Therefore, in third-generation tourism, tour package designers utilize creative industries and focus on close interaction.

 

Summary

The tourism industry is undergoing a significant transformation driven by digital technologies and evolving traveler expectations. Key macro trends—such as changing traveler demands, sustainable growth, technological advancements, and increased mobility—are reshaping the sector’s landscape.

To remain competitive, tourism businesses must adopt digital tools like IoT, big data analytics, VR, and AR, which enhance customer experiences and operational efficiency. The rise of creative tourism indicates a shift towards personalized, immersive experiences, requiring businesses to innovate and engage travelers more deeply.

Governments and private sectors must collaborate to support this digital evolution, ensuring that tourism continues to contribute significantly to economic growth, cultural preservation, and job creation.

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